Teen Line – WISE Score & Parent Review | Screenwise

Teen Line

Name: Screenwise
Author: Screenwise

app2014Reference

82%

WISE Score

3.0

App Store

A confidential peer support hotline where trained teen volunteers help other teens through tough times—because sometimes you need someone who gets it.

Teen Line

app

4+, 2014, Reference

82%

WISE Score

3.0

App Store

A confidential peer support hotline where trained teen volunteers help other teens through tough times—because sometimes you need someone who gets it.

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Where to Find

App Store

Google Play

Screenwise Verdict

Teen Line is one of those resources every parent of a teen should know exists, even if your kid never uses it. It's the digital-age version of what we all wished we had growing up: a way to talk through hard stuff with someone who actually gets it, without the weight of adult judgment or the permanence of a therapy record.

The peer-to-peer model is brilliant—trained teen volunteers provide empathy and resource referrals, not clinical advice. It's confidential, ad-free, and run by a reputable nonprofit that's been doing this for three decades. The limited hours (6-10pm PST) are a constraint, but also realistic for volunteer staffing.

This isn't flashy or gamified. It's just a solid, safe resource that teaches teens it's okay to ask for help. If your teen is struggling—or you just want them to know options exist—this is worth mentioning. And if they're the kind of kid who wants to give back, Teen Line trains volunteer listeners too.

Age Fit

Designed specifically for ages 13-19. Younger kids are redirected to age-appropriate alternatives. High schoolers are the sweet spot—middle schoolers on the older end (13-14) can benefit, but this isn't for elementary kids.

WISE Breakdown

Wholesome

A peer-to-peer crisis support service that models empathy, active listening, and emotional support. Teen volunteers provide non-judgmental help to other teens facing challenges. Confidential conversations foster trust and healthy coping strategies. Age-gated to teens only (13-19), with younger callers redirected to appropriate resources.

Imaginative

This is a reference/support app, not a creative platform. It connects teens to resources and trained peer listeners. The Yellow Pages directory organizes services by category, which is functional but not imaginative. The value lies in problem-solving and emotional support, not creative expression or exploration.

Safe

Exceptionally safe design: conversations are confidential, staffed by trained teen volunteers (not strangers), no data collection beyond basic demographics, no ads, no monetization, no social features. Age-restricted to teens 13-19. Run by Didi Hirsch Mental Health Services, a reputable nonprofit with 30+ years of operation. Parents portal provides resources without compromising teen privacy.

Enriching

Provides critical mental health support during adolescence—a time when peer connection matters most. Teaches teens they're not alone and that seeking help is healthy. The resource directory educates about available support services in Southern California. For teen volunteers, it builds empathy, listening skills, and civic engagement. Addresses real challenges (depression, anxiety, family conflict, identity) with evidence-based peer support.

Parent Info

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Why It Might Be Great

Peer-to-peer model means teens talk to other teens, not adults—often less intimidating when you're dealing with friend drama, family stress, or identity questions
Completely confidential with no judgment, no data harvesting, no ads—just real support from trained volunteers
30+ years of operation by Didi Hirsch Mental Health Services gives it serious credibility and experience
Yellow Pages directory connects teens to mental health, LGBTQ+, housing, legal, and other resources across Southern California
Parents get their own portal with articles on tough conversations (suicide, pandemic stress) without invading teen privacy

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What to Watch For

This is peer support, not professional therapy—if your teen is in crisis or needs clinical help, this is a bridge, not a replacement for mental health services
Limited hours (6-10pm PST) mean it's not available during school or daytime emergencies
Geographic focus on Southern California resources may be less useful if you're elsewhere, though the hotline itself serves anyone
The 'app' is really just a resource directory—the core service is phone/text/email, which is actually a feature (no tech distractions)

Conversation Starters

"Did you know there's a hotline where you can talk to other teens if you're ever stressed or just need to vent? No adults, totally private."
"If you ever felt like you wanted to talk to someone who isn't me or your friends, would you consider calling a peer support line?"
"What do you think makes it easier or harder to open up to someone your own age versus an adult?"

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